Support & Billing FAQ
Answers to the most common questions about accounts, billing, and getting help.
How do I manage my billing?
Open your workspace billing settings and choose 'Manage billing' to open the Stripe Customer Portal. From there you can view invoices, update your card, or cancel.
How do I update my card or payment method?
Use the Stripe Customer Portal from your workspace billing settings. Any change applies to your next invoice automatically.
How do I cancel?
Cancel from the Stripe Customer Portal. After 7 days, cancellation takes effect at the end of your current billing period, and your workspace stays active until then.
How does monthly vs annual billing work?
Monthly plans are charged every month. Annual plans are charged once a year and save you the equivalent of two months. Annual is selected by default, but monthly is always available.
How are taxes calculated?
Prices exclude applicable taxes. Where required, taxes are calculated and collected through Stripe based on your billing location.
How do I request a refund?
Email billing@alarty.com within 7 days of your first Alarty purchase with your workspace name and purchase date. See the refund policy for full details.
How do I switch between monthly and annual billing?
Email billing@alarty.com and we'll help you switch billing frequency on your next renewal.
How do I contact billing support?
Email billing@alarty.com. We aim to respond within one business day.
How do I request security documentation?
Business and Enterprise customers can request security documentation by emailing security@alarty.com with your workspace name and the specific documents you need.
Still stuck? Email support@alarty.com for general help, billing@alarty.com for billing, or security@alarty.com for security questions.