Refund & Cancellation Policy
Straightforward rules for refunds and cancellations. If you're unsure, email billing support and we'll help.
Last updated: July 5, 2026
7-day refund window (first purchase only)
Alarty offers a full refund on your first Alarty purchase if you request it within 7 days of payment. This applies to your first monthly or annual paid subscription only.
The 7-day refund window does not automatically apply to:
- Renewals of existing subscriptions
- Plan upgrades or downgrades
- Additional workspaces or second purchases
- Future billing periods beyond your first purchase
Cancellations
You can cancel your subscription at any time through the Stripe Customer Portal from your workspace billing settings. After 7 days, cancellation takes effect at the end of the current billing period. Your workspace remains active until that date.
How refunds are processed
Refunds are support-assisted, not automatic self-service. Once approved, refunds are issued to the original payment method through Stripe and may take several business days to appear depending on your bank or payment network. Where taxes were collected, they are refunded according to Stripe's tax handling.
Requesting a refund
Email billing@alarty.com with your workspace name and the purchase date. We aim to respond within one business day.
Denials
Alarty may deny a refund in cases of abuse, fraud, or violations of our Acceptable Use Policy, where allowed by law.