Refund & Cancellation Policy

Last updated: August 29, 2026

Refund window of 7 days (first purchase only)

Alarty offers a full refund on your first Alarty purchase if you request it within 7 days of payment. This applies to your first monthly or annual paid subscription only.

The refund available during the first 7 days does not apply to:

• Renewals of existing subscriptions
• Plan upgrades or downgrades
• Additional workspaces or second purchases
• Future billing periods beyond your first purchase

Exceptions may be made where required by law or expressly approved by Alarty.

Cancellations

You can cancel your subscription at any time through the Stripe Customer Portal from your workspace billing settings. Cancellation takes effect at the end of your current paid billing period, and your workspace remains active until then, unless a qualifying refund is approved or Alarty terminates access earlier under the Terms of Service. Cancelling your subscription does not automatically request a refund.

How refunds are processed

Refunds are handled by our support team, not through an automatic self service process. Once approved, refunds are issued to the original payment method through Stripe and may take several business days to appear depending on your bank or payment network. Where taxes were collected, they are refunded according to Stripe's tax handling. If a qualifying refund is approved, paid access may end when the refund is processed.

Requesting a refund

Email billing@alarty.com with your workspace name and the purchase date. We aim to review refund requests within 3 to 5 business days. If approved, refunds are processed through Stripe. Depending on the customer's bank or card issuer, refunds may take additional time to appear.

Denials

Alarty may deny a refund in cases of abuse, fraud, or violations of our Acceptable Use Policy, where allowed by law.